Refund Policy

1. Eligibility for Refunds & Replacements

Due to the perishable nature of our products, we do not accept returns. However, we offer refunds or replacements in cases of:
- Damaged or defective products upon delivery.
- Incorrect items received.
To request a refund or replacement, please contact us within 48 hours of receiving your order with:
- Your order number.
- Photos of the product issue.

If approved, refunds will be issued to your original payment method within 7-10 business days.
Replacements will be shipped as soon as possible

For refund inquiries, email us at Maris@cleopatrafoods.net with your order details.

CLEOPATRA FOODS COMPANY LIMITED

Email: Maris@cleopatrafoods.net

Phone: 0936 399 120

Office Address: 7th Floor, Viet A Building, 9 Duy Tan Street, Cau Giay, Hanoi, Vietnam

Factory Address: Xom 2 Hai Boi, Dong Anh, Hanoi, Vietnam

Tax code: 0109743099

Business Registration Certificate issued by Hanoi Department of Planning and Investment

First registration: 2021-09-09

Mari’s by Cleopatra Foods Company Limited

CLEOPATRA FOODS COMPANY LIMITED

Email: Maris@cleopatrafoods.net

Phone: 0936 399 120

Office Address: 7th Floor, Viet A Building, 9 Duy Tan Street, Cau Giay, Hanoi, Vietnam

Factory Address: Xom 2 Hai Boi, Dong Anh, Hanoi, Vietnam

Tax code: 0109743099

Business Registration Certificate issued by Hanoi Department of Planning and Investment

First registration: 2021-09-09

Mari’s by Cleopatra Foods Company Limited

CLEOPATRA FOODS COMPANY LIMITED

Email: Maris@cleopatrafoods.net

Phone: 0936 399 120

Office Address: 7th Floor, Viet A Building, 9 Duy Tan Street, Cau Giay, Hanoi, Vietnam

Factory Address: Xom 2 Hai Boi, Dong Anh, Hanoi, Vietnam

Tax code: 0109743099

Business Registration Certificate issued by Hanoi Department of Planning and Investment

First registration: 2021-09-09

Mari’s by Cleopatra Foods Company Limited