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Refund Policy

1. Eligibility for Refunds & Replacements

  • Due to the perishable nature of our products, we do not accept returns. However, we offer refunds or replacements in cases of:
    • Damaged or defective products upon delivery.
    • Incorrect items received.
  • To request a refund or replacement, please contact us within 48 hours of receiving your order with:
    • Your order number.
    • Photos of the product issue.

2. Refund Process

  • If approved, refunds will be issued to your original payment method within 7-10 business days.
  • Replacements will be shipped as soon as possible

3. Non-Refundable Situations

  • Change of mind after purchase.

  • Incorrect storage or handling of the product leading to spoilage.

  • Delays caused by shipping providers.

4. Contact Us

  • For refund inquiries, email us at Maris@cleopatrafoods.net with your order details.