Refund Policy
1. Eligibility for Refunds & Replacements
- Due to the perishable nature of our products, we do not accept returns. However, we offer refunds or replacements in cases of:
- Damaged or defective products upon delivery.
- Incorrect items received.
- To request a refund or replacement, please contact us within 48 hours of receiving your order with:
- Your order number.
- Photos of the product issue.
2. Refund Process
- If approved, refunds will be issued to your original payment method within 7-10 business days.
- Replacements will be shipped as soon as possible
3. Non-Refundable Situations
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Change of mind after purchase.
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Incorrect storage or handling of the product leading to spoilage.
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Delays caused by shipping providers.
4. Contact Us
- For refund inquiries, email us at Maris@cleopatrafoods.net with your order details.